Shaper: Chris McCullough

Show aired on 5th August 2017


Chris McCullough

Chris McCullough is CEO and co-founder at smart scheduling company, RotaGeek. Prior to founding RotaGeek, Chris worked in the NHS as an A&E doctor. He initially created RotaGeek in 2009 to help overcome the staffing issues faced by his A&E department, but soon left his job in healthcare to fully commit himself to the company following a wave of interest from a range of industries. Today, RotaGeek works with leading clients in the retail, leisure, hospitality and healthcare sectors – including O2 Stores, Dune, and Lola’s cupcakes. In 2017 Q1, RotaGeek saw a 530% growth in the number of end-users.

Chris is passionate about empowering the rostered workforce with more flexibility and ownership of their hours. This, in turn, benefits the employer by making employees more satisfied and motivated. Throughout RotaGeek’s growth, the core motivation of employee satisfaction and flexibility has remained central to the product they offer and the culture of RotaGeek itself.

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From a business perspective, you don’t really care how clever it is as long as it always gives you the answer.

When it’s raining, High Street stores are quieter, shopping mall stores are busier. So we can pull out all of those factors and create the optimum prediction of demand, then build schedules on top of that.

I kind of developed a slightly annoying habit of trying to change things within the NHS.

If you come into A&E and you need something you will get it and if you don’t need it you won’t get it and its lovely to work and operate in an environment where finance doesn’t drive your decisions.

I think lots of people have skills and they don’t look at themselves and know that they’ve got it within them.

Whilst our scheduling seems inherently dull, and in many ways it is, it’s really important because if we can improve people’s work life balance that’s amazing and that truly is what motivates me and the team.

My grandfather worked in a shipyard for all of his life and never lived anywhere but the town in which he was born and that just isn’t reflective of the way that people want to live and work today.

If we say we are going to deliver something we will deliver it but we’re also really honest about where we can’t.

I think there’s a lot of bravado in start-up worlds, so you’ll get a lot of young founders with an idea say they’re going to change the world and very few of those make it.