How the LCCP changes impact on your business
In August 2014, the UK Gambling Commission (UKGC) launched a review focused on improving the social responsibility provisions of the Licence Conditions and Codes of Practice (LCCP). The February 2015 (updated April 2015) version of the LCCP came into force on Friday, 8 May 2015.
How the changes might affect your business
The key changes include:
- Customers must be notified of material changes to terms (as opposed to all changes), before they come into effect – the UKGC has advised operators to err on the side of caution if in doubt when interpreting which of their terms should be considered material
- All remote gambling operators must notify the UKGC when a group company (which is not licensed by the UKGC) begins advertising remote gambling facilities to those residing in a jurisdiction in or to which it has not previously advertised
- All licensees must make an annual contribution to one or more organisations which research into the prevention and treatment of gambling-related harm, develop harm prevention approaches and identify and fund treatment to those harmed
- Most licensees’ policies must include specific provision for making use of all relevant sources of information to ensure effective customer interactions and interacting with customers demonstrating signs of distress, agitation, aggression etc.
- When administering self-exclusion procedures, all remote operators must signpost the individual to counselling and support services
- All licensees must ensure that marketing, advertising and invitations to purchase, including “free-bet” offers, are not misleading and abide by any relevant provision of the CAP or BCAP code which relates to ‘free bet’, ‘bonus’ or similar offers
- Terms and conditions of each marketing incentive must be made available for the full duration of the promotion
Additional future changes to the LCCP:
- From 9 July 2015, gambling operators must use an ADR entity which has been approved by the UKGC – the UKGC will shortly be publishing advice on the ADR Regulations and on the approval process for ADR entities
- The Consumer Rights Act 2015 is expected to come into force in October 2015 – when it does, licence condition 7.1.1A will be replaced with licence condition 7.1.1B whereby licensees must satisfy themselves that none of the terms on which gambling is offered are unfair within the meaning of the Consumer Rights Act and must comply with those terms
- On 31 October 2015 all the amendments to the remote technical standards (including paragraph 8 of the social responsibility code provision 3.5.3 relating to automated self-exclusion facilities) will come into force
- On 16 April 2016 social responsibility codes 3.5.6 (relating to non-remote multi operator self-exclusion) and 10.1.1 (relating to the assessment of local risk) will come into force
- On 16 April 2016 ordinary code provision 10.1.2 relating to sharing local risk assessments will come into force
- Social responsibility code 3.5.5 relating to national remote multi-operator self-exclusion will come into force one month after notification by the UKGC of the establishment of the scheme
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